These terms apply to all orders placed on www.bdscents.co.uk. Please read them before placing an order. By placing an order you agree to these terms.
About us
Bex Delicious Scents is a small UK business run by [Bex Delicious Scents], trading from [Braintree, Essex]. You can contact us at orders@bdscents.co.uk.
Our products
All of our wax melts and candles are handmade in small batches. Colours, shapes and scent strength can vary slightly from batch to batch and from the photos on our website. This is part of the charm of handmade products and is not a fault.
Please always read the safety information supplied with each product. Wax melts and candles contain fragrance oils which may cause an allergic reaction. Keep out of reach of children and pets, never leave a lit candle or warmer unattended, and never eat wax melts.
Prices and payment
All prices are shown in pounds sterling (GBP). Delivery charges are shown at checkout before you pay. Payment is taken securely by PayPal, which also lets you pay by debit or credit card without a PayPal account. We never see or store your card details.
Your order
After you pay you will receive an email confirming your order. A contract is formed when we dispatch your order. If an item is unavailable after you have ordered, we will contact you and refund you in full for that item.
Delivery
We currently deliver to UK addresses only. Delivery times and costs are explained on our Delivery & Returns page.
Your right to cancel
Under the Consumer Contracts Regulations you can cancel your order within 14 days of receiving it without giving a reason. To cancel, email us at orders@bdscents.co.uk with your order number. You then have 14 days to return the items to us unused and in their original packaging. You are responsible for the cost of returning items unless they were faulty or incorrect.
We will refund you, including the original standard delivery charge, within 14 days of receiving the items back. Items that have been opened, used or personalised to your request cannot be returned unless faulty.
Faulty or damaged items
If anything arrives damaged or faulty, please email us within 7 days with your order number and a photo and we will replace or refund it. This does not affect your statutory rights.
Liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We are not responsible for loss or damage caused by using our products in a way that goes against the safety instructions provided.
Changes to these terms
We may update these terms from time to time. The terms in force at the time you place your order apply to that order.
Law
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in the courts of your home country.